Domestic Shipment Policy:
- All our shippment is booked through reputed courier companies via Bluer Dart & DTDC.
- Once the order is placed it takes 2-3 days to process the documentation & ship you the parcel.
- It takes around 4 to 5 working days to reach the parcel at your doorstep.
- In special cases, 1 day shipping with add on charges can be provided, sole discretion at the availability of service in the concerned area.
- For more details regarding 1 day delivery you can call on helpline number or write to
info@9gem.com - All Domestic Shippments are in 399 .
International Shipment Policy:
- All our shipments are booked via FedEx & Courier services offering international service.
- International Shipping charges for all products include shipping, packaging & tracking.
- International shippments goes through Indian custom clearnce so please be patient.
- Shipments for only Gemstones will take 6 to 9 working days from the day of parcel is picked from supply office.
- Shipments with Ring/Pendant along with Gemstones will take 10 to 15 working days from the day of parcel is picked from supply office.
- Gemstone once studded in the ring or any other jewelry will not be applicable for Replacement OR Refund.
- As all gems are natural so there is no lifetime exchange or returns and refunds.
- All international shipments are covered under trade agreements by Government of India, incase some restrictions are there and shipments are not able to go through, 100% refund against payment received will be given.
- All international shipments are in 9999
Received Incorrect or Damaged goods:
- Incase of any damaged product is received, inform within 24 hours.
- Unfortunately, if the information is not received within 24 hours, no store credits/refunds will be processed.
- If case the box in which the item has arrived has extensive visible damage, you are requested to contact our customer support +91 9216113377.
Special Note:
- Import duties, taxes, and customs charges are not included in the item price or shipping cost. These charges are as per law of land & will be the buyer's responsibility.
- Shippments for only Gemstones will take 6 to 9 working days from the day of parcel is picked from supply office.
