FAQ

Shipping and Payment: 

What countries do you ship to?

Using the international postal system, we can ship to every country in the world by FedEx or Blue Dart.

Is the shipping cost per item or per package?

It is shipping cost per package.

Do I have to pay import duty or tax on gemstones I buy from https://www.9gem.com/?

Yes, It is according to the law of the land. So the customer has to pay the custom and the import duty according to their country’s law and order.

Can I have my order shipped to a different address than my billing address?

Yes, of course.

How can I track delivery of my order?

When your order is shipped, a confirmation mail from https://www.9gem.com/ with the tracking number will be sent to you. Using that number you can track your order on https://www.9gem.com/ itself.

What happens if my order is lost in the mail?

Do not accept the package if the seal is broken or in a broken condition, and do not sign the authorized documents to accept the product.

What forms of payment do you accept?

We accept payment via Internet Banking, Credit cards, Debit Cards, American Express, Visa cards, Cash Cards and wire transfer from any of the banks listed on our site at the time of checkout.

Do you accept payment by international money order?

Yes, we accept payment by international money order but in case of some special request. Write us at info@9gem.com

Do you accept payment by wire transfer from my bank? 

Yes, we accept payment via wire transfer from any of the banks listed on our site at the time of checkout.

I don't have a credit card. How can I buy from https://www.9gem.com/?

You can opt for other payment modes provided by https://www.9gem.com/ .In case you don’t have credit cards u can write us at info@9gem.com.

Is my credit card information secure?

Yes. https://www.9gem.com/ has configured 128–bit security system to keep your data secured and confidential.

Guarantee and Returns:

Do you provide certificates for your gems?

Yes, we provide certificates for gems from A class International Gemological Lab - GemLab Laboratories. You can check the information of your gemstones on Gemlab.co.in

What are the return policies?

Please refer to Return Policy.

Gem information and Certification

Are all your gems natural?

Yes, we provide the Natural Gemstones only.

Are there any kinds of gemstones which are always untreated?

Yes, many varieties of gemstones are rarely or never treated.

Why do some gems show a color change?

Some exquisite gemstones change color under different lighting sources from natural sunlight to fluorescent or different internal lights.This Optical effect gives stunning display hues of different color. Gemstones include Alexandrite, Garnets and some sapphires.

How do I determine that a sapphire has not been heated?

Unless, until the gemstone is tested by a reputed Gemological Laboratory, it is not possible to determine.

Can you certify country of origin for your gemstones?

We can provide you with full information about your gemstone on some special request. Write us at info@9gem.com.

Can I buy two or more of a particular gem on your website?

Yes, of course. You can buy any gemstone from https://www.9gem.com/ and in any number.

Is there a difference between brilliance and luster in gemstones?

Brilliance refers to the light reflected from the interior of a gem.Thus only a transparent gemstone can be said to have brilliance. Luster, on the other hand, refers to the light reflected from a gem's surface.

Most of your gems are graded with letters like VVS and VS. But some are not. Why is that?

The clarity grades of IF, VVS, VS, SI and I1 apply to transparent gemstones, where the interior of the stone is visible. If a gem is translucent or opaque, you can't see inclusions. So these gems are simply graded as translucent or opaque. Read more about gemstone grading.

Is there such a thing as red sapphire?

There is no such thing as red sapphire. Red corundum is always called ruby, and any other color of corundum is referred to as sapphire

What is the most durable gemstone?

Many people would answer "diamond", since it is the hardest of all the gemstone materials. But there is more to durability than just hardness.

What is "color of the streak"? Is it important?

The color of a mineral when powdered is called the streak of the mineral. Each gemstone has an inherent color, that is, its true color not affected by any impurities. Streak can be determined for any mineral by crushing it with a hammer, but it is more commonly obtained by rubbing the mineral across the hard surface.

What is "specific gravity" for gemstones? What does it measure?

Specific gravity is a way to express the relative density of a gemstone. It is expressed as a number which indicates how much heavier the gemstone is compared to an equal volume of water. For more information on Specific Gravity refer to www.gemlab.co.in/gemology_SG.htm.

What is the significance of the refractive index of a gemstone? Is a higher value better?

Refractive index, or RI, is the ratio of the velocity of light in air to the velocity of light through a transparent material. Gemstones with higher RI are generally more brilliant than those with low RI.

For more information refer to www.gemlab.co.in/gemology_RI.htm

How many different kinds of gems are there in the world?

There are almost 200 types of gemstones in the world according to the Walter Schumann's Gemstones of the World lists.

How do gemstones get their color?

You can have all the information about your gemstone by following this link www.gemlab.co.in/gemology/color-in-gemstones/

What is the scale used to measure the hardness of gemstones?

The Mohs Scale is used to sort the quality of gemstones, using their hardness. The score depends on whether the stone can be scratched by something harder, and what stones it can scratch. The hardest thing is Diamond and the softest is Talc.

For More Information visit: www.gemlab.co.in

BUYING:

Do I need to register to buy from https://www.9gem.com/?

Yes, for faster and effective assistance, it is recommended to register on https://www.9gem.com/.But it is not compulsory to do so. You can fill your information at that time to continue with your buying process.